For the lifetime of your jewelry, we will gladly offer a variety of services and repairs. So long as you are the sole wearer and purchaser of the jewelry. Regular maintenance services are on us, just pay for insured shipping with tracking when mailing your pieces to us. Insurance on your package will help cover costs in the extremely unlikely case your package is lost during transit.
Services Covered In First Year
-Prong tightening (recommended every 3-6 months)
Services Available At A Fee
-Replacement of lost accent stones
-Damaged prongs from wear and tear or accident
-Focal stone replacement (.50 ct diamond equivalent and larger)
-Damaged stones and setting (unless shown upon arrival)
● Services from companies outside of Lucine + Co will void warranty. Afterall, we know our stones and settings best, and any tampering by alternative shops can make future servicing of your jewelry impossible to do.
● Please note that reason for shipment must state as return for repair or warranty and repair. We do not cover import/export costs, or any extra costs incurred due to incorrect labelling.
● Please also secure your jewelry in the included sachet, or secure properly in a small pouch with full padding. Do not ship ring inside any ring box as it will WILL fall out and damage stones during transit.
● Lucine + Co is not responsible for cost of shipping for any and all repairs. Warranty is non-transferable and must be requested by original buyer.