Potential Shipping Delays and COVID-19
In the wake of COVID-19, our world is shopping online more than ever, and relying heavily on postal services. While we have steady control over our processing times (3-4 weeks for normal orders, and 5-6 weeks for custom orders), shipping times are 100% out of our hands, and may be slower going to some parts of the world. We will be shipping within Canada using Fedex Standard™ Overnight (1 business day), and to the US via DHL Express Worldwide (1-3 business days) to help mitigate any delays. For Europe and other parts of the world, we also ship via DHL Express Worldwide (3-5 business days to many metropolitan areas).
You can also be assured that the nature of our business is considered extremely low-risk. As per the World Health Organization's website, "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low." Our small team is currently healthy and safe, and orders will be fulfilled and shipped as expected.
We're all taking extra measures in regards to sanitation and limiting face-to-face interactions. Thankfully, the various tasks involved in making jewelry require wearing protective gear, and allow most of us to work remotely. Updates will be made should anything compromise the safety of our customers and team!
The Lucine & Co. Team